Whistling Straits | 2020 Ryder Cup

Though there has been no official explanation for the 2020 Ryder Cup ticket fiasco that left thousands of would-be spectators frustrated, angry and ticket-less last week, the PGA of America has taken one step to satisfy at least some of those fans.

Via the official Ryder Cup Twitter account, the PGA announced that it had identified 1,992 people affected by the “brief 2020 #RyderCup tickets payment processing error” and promised to “make it right.” A subsequent tweet stated, “Happily, we have offered each of them the chance to complete their purchases.”

Wisconsin.golf has reached out several times to PGA and Ryder Cup officials, but they have declined comment and there has been no statement explaining what went wrong on either pga.com or rydercup.com. Presumably, the tweets referred to people who saw tickets in their virtual carts but received error messages when they attempted to complete the transactions.

It was a step in the right direction, albeit not nearly big enough to satisfy many others who waited for hours in the online lobby, only to find out tickets sold out in less than 50 minutes but were almost immediately available on the secondary market at inflated prices.

U.S. Ryder Cup team captain Steve Stricker of Madison inadvertently fanned the flames of discontent on social media when he innocuously tweeted “Let’s sell some more tickets @rydercup! More the merrier!”

The 2020 Ryder Cup will be held Sept. 25-27 at Whistling Straits.

The problems began on the morning of Wednesday, Oct. 16, when many fans who thought they had a legitimate chance to buy tickets for the Ryder Cup in a lottery instead wound up feeling they’d been duped. Many appeared to have misinterpreted a congratulatory email in which they were given an access code for the lottery.

In the PGA’s defense, a disclaimer on the Ryder Cup website did indicate, “Due to high demand, having an access code does not guarantee you a chance to buy tickets. Available inventory may vary depending on when you’re able to access the site.”

The Ryder Cup has become one of the toughest tickets in sports and undoubtedly there were many more applicants than there were tickets available.

A tweet posted Wednesday afternoon on the @RyderCupUSA Twitter account read, “Due to unprecedented demand for 2020 #RyderCup tickets, which quickly sold out today, some may have experienced challenges during the Random Selection Process. We appreciate everyone’s enthusiasm & excitement for the #RyderCup & apologize for any inconvenience.”

However, many fans were incensed when they saw that the Ryder Cup had partnered with Primesport, the “official Ryder Cup ticket exchange and travel package provider of the PGA of America” and that hundreds of tickets were available on the secondary market at three to four times face value.

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